tkbeat FAQ — all your questions answered in one place

No. tkbeat's policy allows only one account per person. If multiple accounts are detected, all of them will be suspended and all bonuses will be forfeited. Since a single account gives you access to all features, there is no reason to open more than one.

Yes, but you'll need to contact live chat support to update your number. Your identity will be confirmed through KYC verification before the change is made. For security reasons, this cannot be done directly by the user — the support team will handle it.

on the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number or email. Verify your identity with the OTP and set a new password. The whole process takes 2–3 minutes. If you run into any issues, contact live chat support.

To close your account, contact us via live chat or email support. Make sure to withdraw any remaining balance before closing. If you want to close due to a gaming problem, self-exclusion is a good option – Responsible Gaming Page See.

KYC is not required for small deposits and bets. However, KYC verification is required for larger withdrawals (generally BDT 50,000 or more). Simply upload a copy of your national ID, passport, or driving license to complete the process.

Mobile banking withdrawals are typically processed within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. Having a completed KYC verification speeds up the process. Slight delays can occur during peak times. You'll receive an SMS or email notification once your withdrawal is processed.

The minimum withdrawal amount is BDT 500. The maximum depends on your payment method and account verification level — fully KYC-verified accounts have higher limits. Contact live chat for details on your daily maximum.

Mobile banking deposits usually reflect in your account within a few minutes. If more than 30 minutes have passed, contact live chat. Have your transaction ID or screenshot ready — the support team will verify and resolve it quickly.

For security reasons, withdrawals are generally recommended through the same method used for the deposit. Exceptions can be made in certain situations — contact live chat if you'd like to switch methods, and the support team will assist after completing KYC verification.

Daily or weekly cashback is available when you bet on selected games or sports. Cashback is usually credited to your account automatically. The cashback rate and terms vary by promotion. To view current offers, Promotions page Visit now.

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a referral bonus. Your referral code can be found in the Profile section of your account. You'll earn a bonus for each friend you refer.

Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus is automatically cancelled. Use your bonus as soon as possible after claiming it. Expiry details are stated in the terms of each offer.

Generally, you cannot add a new bonus while one is already active. You can claim a new bonus after completing the wagering requirements on your current one. However, some special promotions allow multiple bonuses to be active at once — read the terms carefully.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on the score, overs, and match situation. Check the sports section — any match with live betting active will be clearly marked. Quick decision-making is key here.

If a match is abandoned or cancelled, the full stake is generally refunded. For partially completed matches, the outcome is determined by the rules of the sport. For full terms, Terms and Conditions on the page.

Yes, a cash-out option is available on selected matches and bets. Cashing out lets you claim a set amount before the match ends. The cash-out value depends on the current score and odds. Not all bets include this option.

Yes, tkbeat supports accumulator or combo bets across multiple matches. Add different matches to your bet slip and review the combined odds. If all selections are correct, the payout can be significant — but one wrong pick loses the whole bet, so choose carefully.

Yes, the tkbeat game lobby is built with a mobile-first design. All games are accessible via browser or app on both Android and iOS. Live Casino games run smoothly on mobile too. A stable internet connection is recommended for the best experience.

RTP stands for Return to Player – it's the average percentage of total wagers a game pays back to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, the average return is BDT 96. This is a statistical average and does not apply to any single session. A higher RTP generally indicates a more player-friendly game.

tkbeat Bingo Tickets are available at various price points — starting from just a few BDT. Each bingo room has its own ticket price and jackpot pool. You can start on a small budget and work your way up. Bingo is a game of chance, so play for fun.

Yes, Live Casino games are hosted by trained real dealers who manage gameplay on camera. You play through a live video stream and can also interact with the dealer via chat. It's the closest you can get to a real casino experience from home.

Start by closing the app and reopening it. Check your internet connection, then clear the app cache (Settings → Apps → tkbeat → Clear Cache). If the issue persists, uninstall the app and download the latest version. If problems continue, use the website from your browser and notify support.

Yes, you can log in with the same account on both the mobile app and desktop browser. Your balance, bet history, and settings stay synced across all devices. Logging in from a new device for the first time may require OTP verification.

tkbeat works smoothly on all modern browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, always use the latest browser version. Some features may not function correctly on older browsers. Internet Explorer is not supported.

Change your password immediately and enable 2FA. Then contact support via live chat with full details. The support team will review your login history and secure your account if needed. tkbeat will never ask for your password by email or SMS — stay vigilant.

Go to Account Settings and select "Responsible Gaming" → "Deposit Limit". Set a daily, weekly, or monthly maximum limit. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.

tkbeat does not sell your personal information to third parties. Data is only shared with trusted partners as needed for payment processing and KYC verification. To learn more, Privacy Policy read more.

Reach out to tkbeat's 24/7 live chat support – our trained team is ready to help. You can also set up self-exclusion or deposit limits. Additional support is available through the National Institute of Mental Health (NIMH) and the Kaan Pete Roi helpline. On the Responsible Gaming page You'll find detailed information and self-assessment questionnaires here.